Terms & Conditions

The Terms and Conditions are essential to build a good relationship between the customer and the firm.

Customer Data Privacy

The information we collect from our customers is secured and solely used for reservations ,bookings and customers' travel updates only.

Reservations

Any booking done through Eastern Trails will contain a booking number as a confirmation for your itinerary. It is recommended that you follow-up any questions or concerns. A 70% deposit is essential to secure a reservation for your booking and to assure confirmation. A binding contract between you and Eastern Trails Tours will be established via a confirmed deposit and assured invoice that we will send to your email address.

Prices

Prices are subject to change if a change in foreign exchange rates, taxes, park fee rates, hotels and fuel costs occurs.

Cancellation

When client want to cancel a safari he/she must inform to us in writing. The cancellation terms are as follows;

  • 40-60 days: Full refund less 5% administration fee
  • 14-35 days: 25% of the tour price
  • 6-14 days: 50% of the tour price
  • Less than 5 days and no show: No refunds
  • Force Majeure

    Those circumstances where the execution of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental actions or all similar events beyond Eastern Trails control. In these circumstances, we shall not be liable to pay any compensation or be responsible for any expenses or losses you might incur are a result of the forced cancelation, delay, curtail or change your arrangement in a way that impacts of the execution of the contractual obligation negatively

    Payment

    The payments will be made through direct bank deposit to our account, bank transfer, MPESA, AIRTEL MONEY, PayPal by credit card (Visa, Master card and others) or pay cash at our office. A deposit of 50% is required for a tour package while for the flight and accommodation is 100%.

    Working Days

    Monday - Friday : 0800 hrs to 1700 hrs.